TERMS AND CONDITIONS – NEW ZEALAND

Business Name: Fitzhugh & Associates
Business Owner: Josie Fitzhugh
Location: Auckland
Effective Date: 21/10/2025

1. Overview

By engaging or purchasing any service from Fitzhugh & Associates, you agree to these Terms and Conditions. These terms apply to all consulting, advisory, 1:1 coaching, workshops, and project engagements.

2. Services & Scope

• Services and scope are detailed in the proposal or agreement sent to you via email.

• If the project scope changes, both parties will agree upfront in writing regarding any impact on fees, costs, or timelines.

3. Fees & Payment

• Rates are as quoted in your proposal or agreement (e.g., agreed project fee or standard hourly consulting rate + GST).

• Invoicing for project and advisory work is issued in arrears on a monthly basis, payable within 14 days of invoice date.

• Late payments incur a 1.5% monthly interest fee. Unpaid fees outside these terms are liable for collection costs and/or legal fees.

• For standalone 1:1 coaching sessions or packages, full payment is required prior to sessions unless a payment plan is arranged.

4. Cancellations & Rescheduling (Coaching Sessions)

• 1:1 Sessions: 24 hours' notice is required to reschedule. Cancellations or missed sessions with less than 24 hours’ notice will be forfeited.

• Group or Workshop Containers: Group sessions and scheduled workshops are non-refundable and cannot be rescheduled individually.

5. Confidentiality & Session Recording

• Both parties agree to protect confidential information shared during our work together. This obligation continues indefinitely after the engagement ends.

• On occasion, conversations or sessions may be recorded to support accuracy and service delivery. This will only be done with the full knowledge and consent of both parties.

6. Intellectual Property

• Upon full payment, you own the specific client deliverables created exclusively for you.

• Fitzhugh & Associates retains all rights to any underlying frameworks, templates, processes, or methodologies used or developed during the work that have broader application.

• General, non-confidential insights may be used for future client work and thought leadership.

7. Liability & Professional Advice

• To the fullest extent permitted by New Zealand law, liability is limited to total fees paid by the client in the preceding 12 months.

• Fitzhugh & Associates is not liable for any indirect or consequential losses.

• While services are delivered with high expertise and training, these services are not a substitute for formal legal, financial, accounting, or medical advice. Please consult qualified specialists for specific legal, health, or financial decisions.

8. Termination

• Either party may terminate the engagement with 30 days’ written notice.

• Payment remains due for all work completed up to the effective termination date.

9. Governing Law

• These terms are governed by and construed in accordance with the laws of New Zealand.