TERMS AND CONDITIONS – NEW ZEALAND

Business Name: Fitzhugh & Associates
Business Owner: Josie Fitzhugh
Location: Auckland
Effective Date: 21/10/2025

1. Overview

By purchasing any service from Fitzhugh & Associates, you agree to the following Terms and Conditions. These terms apply to all services, including 1:1 sessions, group programs, digital products, workshops (online or in-person), and any other offerings.

2. Services

Services include but are not limited to:

• 1:1 coaching (online or in-person)

• Team coaching

• Group coaching containers or programs

• Digital courses and resources

• Workshops or masterclasses

3. Payments & Plans

• Full payment is required upfront unless a payment plan is arranged.

• Payment plans are contractual agreements and must be honoured. Late or missed payments may result in suspension of services.

• For fixed-term programs or packages, the full term is payable regardless of attendance or completion (unless otherwise required by law).

• All services must be paid in full before access to future sessions, materials, or support is provided.

• No refunds will be issued for change of mind. You are responsible for understanding the service you are purchasing.

4. Cancellations & Rescheduling

• For 1:1 sessions: 24 hours' notice is required to reschedule. Cancellations with less than 24 hours’ notice will be forfeited.

• Group sessions are non-refundable and cannot be rescheduled individually.

• If you are unable to attend a live group session, replays may be provided where applicable.

5. Refund Policy

Due to the energetic nature of this work and the commitment required for transformation, no refunds are provided unless required by New Zealand Consumer Law (e.g., services not delivered as promised).

Digital products, courses, and resources are non-refundable.

6. Confidentiality

All sessions are confidential. Personal information shared will never be disclosed unless required by law or if there is a risk of harm.

7. Intellectual Property

All content, templates, workbooks, recordings, and materials remain the intellectual property of [Insert Your name]. They may not be shared, reproduced, or distributed without written permission.

8. Client Responsibility

You are responsible for your own results. While tools and guidance are provided, the outcome depends on your commitment and implementation. These services are not a substitute for medical, legal, or financial advice.

9. Limitation of Liability

To the fullest extent permitted by law, [Business Name] is not liable for any loss or damages (including indirect or consequential losses) arising from your use of our services or products.

10. Governing Law

These terms are governed by New Zealand law. Any disputes will be handled in accordance with the laws of New Zealand.

11. Disclaimer

The services, content, and materials provided by [Business Name] are intended for general informational and educational purposes only. They are not a substitute for professional medical, psychological, legal, or financial advice.

While we offer coaching, mentoring, and support, we are not licensed medical practitioners or therapists. Nothing on this website or in our services should be taken as medical diagnosis, treatment, or advice. You are solely responsible for your health and wellbeing and should consult with a qualified professional for any concerns that require medical, psychological, legal, or financial attention.

By engaging with our services, you acknowledge and accept that you do so at your own discretion and that your outcomes are your own responsibility.