At Fitzhugh & Associates, we understand that the work we do often involves sensitive information — about people, projects, and organisations. We take your privacy seriously and are committed to protecting any personal information we collect in the course of our work.

This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information that helps us understand your context and deliver our services effectively, including:

• Contact details – your name, email address, phone number, and organisation.

• Project or enquiry details – information you share with us when seeking advice, diagnosis, or support.

• Communication records – emails, meeting notes, or correspondence.

• Website usage data – such as IP address, browser type, and pages visited, via analytics tools (e.g. Google Analytics).

We collect this information directly from you whenever possible and only when it is relevant to our work together.

2. Purpose of Collection

We use personal information to:

• Respond to your enquiries or requests.

• Provide consulting, diagnostic, and advisory services.

• Manage project and client relationships.

• Improve our services and website experience.

• Send relevant updates or invitations (only if you’ve opted in).

• Comply with legal and professional obligations.

We will not use your information for any unrelated purpose without your consent.

3. Storage and Security

Your information is stored securely — either electronically on password-protected systems or in confidential project files.

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure. Access is limited to Fitzhugh & Associates personnel and trusted contractors who are bound by confidentiality obligations.

If any personal information is stored or processed by third-party services (such as Google Workspace, Microsoft 365, or Squarespace), those providers may hold data outside New Zealand in compliance with comparable privacy safeguards.

4. Disclosure of Information

We do not sell or rent your personal information.
We may disclose it only:

• To service providers who assist us in operating our business (e.g. IT support, website hosting, secure storage).

• When required by law, regulation, or legal process.

All third-party providers are required to protect your information and use it only for the purpose for which it was shared.

5. Website, Cookies, and Analytics

Our website may use cookies and analytics tools to understand how visitors use our site and improve functionality.

Cookies do not identify you personally. You can adjust your browser settings to refuse cookies, although this may limit some site functions.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to any personal information we hold about you.

• Request correction of any information that is inaccurate or incomplete.

• Withdraw consent to future communications.

We will respond to all privacy requests as soon as reasonably practicable.

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact:

Fitzhugh & Associates
Attn: Josie Fitzhugh
Email: [insert contact email]
Website: [insert website URL]
Location: [City, New Zealand]

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The most recent version will always be available on our website, with the “Last updated” date noted above.